Refund policy

Because Iris & Dill specializes in digital products and editable templates, our return process works a little differently from a traditional shop. This page explains our refund and cancellation policies, along with what to do if you have trouble accessing or using your purchase.

Digital Products

Because Iris & Dill products are digital and are delivered automatically after purchase, all digital product sales are generally final and non-refundable.

Digital products cannot be physically returned once access to the file or template has been provided.

Order Cancellations

Digital orders begin processing immediately after checkout, so we generally cannot cancel an order once it has been completed.

Please review the product description, dimensions, format, software requirements, and included files carefully before purchasing.

Refunds Are Generally Not Provided For

Refunds will generally not be issued because:

  • you changed your mind after purchasing;

  • you no longer need the product or your event was canceled;

  • you did not read the product description before purchasing;

  • you purchased the wrong size or design;

  • you do not have the device, software, account, or technical ability needed to edit the template;

  • you expected a physical product when the listing identified the item as a digital download;

  • colors differ between your screen and the final printed product;

  • a third-party printer produces an unsatisfactory result; or

  • a third-party platform such as Canva experiences an outage or changes its features.

Please review each listing carefully before checkout. Product images are intended to represent the design as accurately as possible, although colors can vary between screens, printers, paper types, and printing methods.

Nothing in this policy limits any rights you may have under applicable consumer protection law.

Questions about an order can be submitted through the form below.